Turn Feedback into Five-Star Ratings
Customer360 surfaces dissatisfied residents before they post publicly while prompting happy residents to leave positive reviews.
The Challenge
Property managers are blind to resident sentiment until it shows up as a negative Google review. By then the damage is done. Existing reputation platforms are expensive and don't integrate well with onsite workflows.
What Customer360 Does
Unified Feedback Dashboard
Aggregates all resident sentiment — surveys, reviews, complaints — into one dashboard, giving onsite teams a single workspace to monitor and resolve issues.
Proactive Review Management
Proactively surfaces dissatisfied residents before they post publicly, enabling fast intervention. Simultaneously prompts happy residents to leave positive reviews.
Portfolio-Level Insights
Roll-up metrics across all communities, including review velocity, average scores, sentiment trends, and property-by-property benchmarking.
Cost-Effective Alternative
Replicates and improves on core competitor reputation management at a significantly lower per-unit price point, without setup fees or hidden charges.
Simple Onsite Interface
Tailored to onsite workflows — teams see what needs attention, what's resolved, and how their property ranks, making adoption easy.
See Customer360 in Action
Schedule a personalized demo to see how Customer360 can work for your portfolio.